Privacy Policy

Overview

Meadow Ridge Pet Lodge ("we," "us," or "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your choices regarding that information. It applies to our website at meadowridgepetlodge.com and any related services we provide.

Information We Collect

We collect information you provide directly to us, including:

• Contact inquiries — name, email address, phone number, and any message you submit through our contact form.
• Membership signups — name, email address, and phone number submitted when signing up for the 24/7 self-wash membership.
• Booking information — pet name, breed, vaccination records, and service preferences submitted when scheduling boarding, daycare, grooming, or training appointments.
• Training evaluations — information about your dog's behavior and history collected during the scheduling or evaluation process.

We do not collect payment card numbers or financial account information directly. Payments are processed by our third-party booking platform.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and manage your reservations.
• Provide and improve our services.
• Send appointment confirmations, reminders, and service-related updates.
• Comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Third-Party Services

We use trusted third-party platforms to operate our business. These services may receive information you provide when using our website or booking systems:

• MoeGo — our pet care management and booking platform. MoeGo Privacy Policy
• Acuity Scheduling — used for training evaluation and appointment scheduling. Acuity Privacy Policy
• Web3Forms — processes contact and membership form submissions. Information you submit through our contact form or self-wash membership signup is transmitted via Web3Forms to our inbox. Web3Forms Privacy Policy
• Google Maps — embedded maps and directions.
• Facebook & Instagram — linked social media profiles.

Each of these services has its own privacy policy governing how they handle your data.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can control cookie preferences through your browser settings. Disabling cookies may affect some site functionality.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will revise the effective date at the top of the page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle your information, please reach out: